All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at iconlabsofficial@gmail.com to obtain a Return Merchandise and The Item and the proof of the returned product’s status , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Customers need to provide a video clip showing the status of the product during the unboxing section. The video must be able to showcase different sides of the product(s) before any personal use is engaged. Without this unboxing video, we cannot guarantee adequate assist on any return or refund enquiries.
● We will process a refund or replacement as soon as the courier has completed their investigation.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
